Troubleshooting CSV Importer - Common Mistakes

Some of the most common mistakes that result in errors when importing or failed imports entirely are listed below:

<ul>

 <li><strong>Required Column Not Included</strong> - each CSV import has certain required columns that must be included.  If they are not or have not been selected then the import will fail</li>

 <li><strong>Special Symbols</strong> - our CSV importer is very sensitive to special symbols, you should avoid using any special characters at all, this includes question marks, brackets, slashes any currency symbols.</li>

 <li><strong>Non-English Characters</strong> - our CSV importer currently only supports standard unicode english letters.  Accented letters of any kind are unsupported and will cause an error.</li>

</ul>

Back to Knowledge Base